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GCSAA.org site frequently asked questions

I never received my password as an email. Why not?

    Most likely your spam blockers are at work. If you did NOT receive a message, after requesting a new password, that stated, "your email address does not match the one we have on file", then check your email/spam settings. You may need to contact your email provider for specific instructions. If you did receive that message, contact Member/Customer Solutions at 800-472-7878 or update your profile here. 

Why won't the site remember my password?

      • If you have cleared your browser cookies you have also cleared the cookie that saves your login information.
      • If you have switched from one browser to another (for example, you saved your password in Internet Explorer and later opened the site in Firefox) your log in information will not be saved.
      • If you have saved your password on one computer and later opened the site on another computer -- your log in information would not be saved.
      • Your browser's security settings may not allow cookies to be saved - you will need to check your settings and adjust as appropriate.
      • Your browser may be configured to delete cookies upon closing - which would cause your log in information to not be saved.
      • If you have logged out of the home page, that will remove the "remember password" feature from your cookies and require you to log in on the next visit.

      If you are still having issues with the site remembering your password, please contact us at 800-472-7878 or at webstaff@gcsaa.org.

 

I am unable to access the web site. What should I do?

  • There are several things you can check:

    • Are you typing your username and password in correctly?
    • Try deleting your temporary Internet files and cookies.
    • Are you an affiliate member? If so, you must be the company contact in order to register. Please contact GCSAA Member/Customer Solutions at 800-472-7878, if you are and would like to register. Please make sure you register using your individual member ID numbers and not the company's member number as our system will no longer accept them.

    I have access to the members only features of the Web site, but I cannot access the Forums. Why not?

    Most likely a problem accessing the forums means you have a duplicate cookie. You will usually receive a "Page cannot be displayed" error. Delete your temporary Internet files and cookies, restart and try again.

    I receive an error when I try to log in. What am I doing wrong?

    • “Page cannot be found” could mean you need to delete your temporary Internet files and cookies.
    • “The criteria you entered does not match what we have on file” means that you may need to update your email address. The information that you entered is not the same that we have on file.
    • “You must be a registered member in order to access this page” usually means you aren’t typing in the username and password in correctly or you need to delete your temporary Internet files and cookies.
    • "That last name does not match the one on record for that member id. Please try again.". The last name field in the registration section is case sensitive. You must capitalize when needed.

    I type in my username and password but my name doesn't show up in the Welcome box. What should I do?

    Try deleting your temporary Internet files and cookies. Your computer browser or operating system may not allow this page to be displayed. Make sure you do not have an outdated browser.

    I see the nonmember's view, but I'm a member -- ideas?

    1. Did you use the "remember my password" option when you first logged in? If so, logout of GCSAA.org.

    2. Delete all temporary Internet files and cookies

    3. Restart your computer and try logging in again.

    Please contact us, 800-472-7878 ext. 3697, if you continue to have problems.

    The PDF file I downloaded is printing wrong. The page prints as a mirror image on some pages and the words run together on other pages. What should I do?

    If you should encounter problems printing pdf files, follow these steps:

    1. Be sure to use the PDF Print Icon (on the PDF Reader Toolbar) not the File/Print in the Browser.

    2. When you print, choose "PRINT AS AN IMAGE" checkbox in the print options box.

    I saved the GCSAA.org web site in my favorites, and now when I try to access it, it says page not found.  What do I need to do?

    Since the site was relaunched, some addresses to certain pages have changed.  We recommend adding the site http://www.gcsaa.org to your favorites, and not linking to a single page.  If you do this, you will always have the correct site in your favorites. To save a site your favorites in Internet Explorer, go to Favorites, choose Add to Favorites, and add the site there.

    I am a Safari user and cannot access the Members Only areas of GCSAA.org.  What do I need to do?

    This is a known issue for GCSAA.org and we are currently working on a solution.  We recommend downloading FireFox for use on the Mac OS until this issue is resolved.  FireFox is a free broswer for any platform.

    Other questions? Please contact us at webstaff@gcsaa.org or 800-472-7878, ext. 3697.

    Do you have a suggestion for a FAQ that you think others may need answered too? Submit your own FAQ.

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The Golf Course Superintendents Association of America is dedicated to serving its members,
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Tel. 800-472-7878 or 785-841-2240
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