Communication and sales The "never-ever" list of phrases You wouldn't try to put out a fire with gasoline--the following phrases can have the same explosive results with angry customers. Use them at your own peril! That's not my job I don't know. That's the best I can do. No. It's not my department. We have no control over that. I can't. Calm down. You shouldn't have done that. That's not our fault. You'll have to call back later. That's against our company policy. There's nothing I can do about it.   Source: Reprinted by permission of The Customer Communicator, New York, NY. Copyright 2003 Alexander Communications Group, Inc. All rights reserved. www.CustomerServiceGroup.com