Question of the issue

Are there cultural differences, beyond language barriers, which are important to note when supervising Hispanic workers at a golf facility?

Answered by: Rafael Barajas, CGCS, Hacienda Golf Club, La Habra Heights, Calif.

Realize that cultural differences tend to affect one's perceptions. Judgments made based on those perceptions can be unfair out of their cultural context.

The number one difference seen is a perception of work ethics. Many Anglos in this country were raised with a Protestant work ethic or belief that one must work hard in order to achieve a desired lifestyle. Hispanics, on the other hand, have a more laid-back culture and are often perceived in the U.S. as being "lazy." For example, on the golf course, when a golfer sees more than one person working together, they may be viewed as wasting time. The reality is that many tasks are truly better accomplished with two people, based on time constraints, weight to be lifted, etc.

Another difference is in the tone of voice. In the U.S. culture, a supervisor who uses a forceful tone of voice when assigning tasks or making corrections is viewed as assertive. To a Hispanic worker, it is insulting to be addressed in such a manner, when a gentle tone is all that is necessary. If you consider the power structures in Latin American cultures, this makes sense. Only a few people rule and they have all the power, so the common people get used to being basically powerless, both in work and society. When Hispanic workers come here, they continue to be very accepting, which may be perceived as too passive or even lazy.

Again, it is important to note that perceived differences are usually misinterpretations, based on one's own values. Incorrect assumptions can be overcome by working to see through another's perspective.

Source: GCSAA's Leader Board, January/February 2006